RocSec
RocSec 1080P Cloud Wireless IP Camera Intelligent Auto Tracking Of Human Home Security Surveillance CCTV Network Mini Wifi Cam
Cannot Connect To WIFI Successfully?
1. Please make sure the WIFI Password is correct. (Our Camera Only Support 2.4Ghz Wifi)
2. Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended). The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the camera to the 2.4ghz channel.
3. Please check that your wifi name and password do not have special symbols, our camera can only recognize English letters and numbers.
Reset
Check The IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera.
1. Why Reset:
Reset is used to boost the IP Camera system, which becomes more efficient to accept the unknown router and connect it.
Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information.
2. The Steps:
Find the reset hole at the bottom of the device, and then use a needle to insert it, press it more than three seconds after hearing "di" sound, when hearing 'Reset to be defaulted setting' sound, then camera reset successfully.
3. After the reset, the user can start to connect it by WIFI.
FAQ -Cloud Storage Wifi Camera
1）Have to buy a cloud storage service?
This camera has cloud storage and ordinary card storage capabilities, do not want to buy cloud storage, you can insert an sd card for recordings.
2）What can we do when the camera be stolen?
Do not worry, camera with cloud storage capabilities, video stored in the cloud server, the camera was stolen, the videos can be found by cloud storage account.
3）Does a cloud storage camera can support recording for SD Card and cloud storage at the same time？
Yes. Support SD Card and cloud storage recordings at the same time if you put SD Card and purchase cloud storage service
4）Which cloud service company do you use？ Is it free？
We use an Amazon cloud server. Yes, we offer a 15-day-long cloud service, everyone can enjoy the cloud storage service for free, after that you can choose to pay for the service at a low cost.
5）How to protect the privacy of individuals from the Cloud?
The server Is Amazon cloud, support US-EU Safe Harbor and ISO/IEC27001:2013， it with High safety certification
*Warranty
1. All items carry a 1-year manufacturer warranty, please set your mind at rest to purchase.
2. If you have any other concerns or are not satisfied in any regard, please have no hesitation to contact us firstly, we will try our best to solve your problem.
*About Logistics
1. Most products will be shipped within 72 hours(exclude holidays and weekends) after the clear payment we receive.
2. Please fill incorrect shipping address and contact phone for your order, we don't take any responsibility because of the wrong Recipient information you gave.
*Support
No matter what you meet, feel free to contact us firstly, we will do our best to solve your questions, there is a professional technical team to guide you to solve the problem.
*Feedback
Pls kindly help with the delivery confirmation once the package is received. Pls, don't forget to leave us a 5 Star Positive Feedback after Receiving your items.
